Training and development

The purpose of training is to improve ones skills and knowledge.

Designing a 1 week induction training program:
1st day:
Introduction to store layouts, where everything is situated and how the store works. Introduction on the company they will be working for and a brief on the daily tasks they will need to complete.

2nd Day:
Introductions to legislation and to be careful not breach them, brief on what a manager is allowed to say and not to say.

3rd Day:
Health and Safety legislation and procedures that needs to be carried out in the stores in order to maintain a safe and hygienic environment.

4th Day:
Getting to know shopfloor work and till trainning, managers need to be familliar store work, price verification system, wastes and so on.

5th Day:
Trainning on how to handdle employees, diciplinary procedures, customer services and so on.

6th Day:
Expectation from company, what these managers need to deliver and so on.

7th Day:
surprise monitored evaluation day, each candidate will be given a store to manage for shift of between 8 hours to 12 hours, as managers sometimes have to take extra hours to complete unfinished tasks.

The above is the one week induction trainning program. It will take place in a actual store as it will give more feedback to the new future managers whereas if training was taking place somewhere else it wouldn't be as informative as it would be in a actual store. Each training session will a senior member to monitor and give as much advice and feedback as possible to the learners as possible. Making mistakes and correcting them will increase the chance of them remembering the process. To see if the trainning program was successful we will send each candidate to manage a store for a 8 hour period. This will obviously be monitored by an external audit, and the actual store manager will be present in case of any problems. By doing so we will be able to see all the improvements as well as th committement of these apprentices.

This in my point of view is a good trainning program, however it will require a lot of time from a lot of people from the company; In addition to that employing external audit can be really expensive. There is however on bad side of this program, is that by letting the apprentices to manage a store for a day, could make losses on that day but that is why the actual manager will be present, to make sure nothing goes wrong.

Conclusion:
Trainning and developement is a really important process, if an organisation wants the most out of its employees, its however very expensive and time consuming, but very reliable and efficient on the long run, given that the trainned employees stay with the company.